Shipping policy

Order Processing

Orders are typically processed within 2–5 business days after your order is placed. Processing times may be longer during product launches, holidays, restocks, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated U.S. delivery time after processing is typically 3–7 business days. Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of our control.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before your order is completed.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Flowd is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of FLOWD's control. If you experience an issue with your delivery, please contact us and we will do our best to assist you in working with the carrier.

Flowd is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

Questions

If you have any questions regarding your order or shipment, please contact us through the contact information provided on our website.